FREQUENTLY ASKED QUESTIONS

Who devised Wolcott Robes?

It is the business creation of Meggie Wolcott, a devoted fitting model and avid vintage robe collector who resides in New York City.

 

What are the robes made of?

SIlk Crepe de Chine. The quality and origins of the fabrics have been taken into consideration vastly before producing and trims are sourced in NYC.

 

Can I return a robe?

Returns are accepted within 30 days of the original ship date, with tags and all shipping costs are incurred at the expense of the customer. Email info@wolcottrobes prior to returning your robe. 

 

Are your robes made in the USA?

Yes, they are made in New York City by manufacturers that provide jobs for American workers in the New York garment industry. Wolcott Robes is dedicated to keeping this industry alive locally.

 

How do I wash my robe?

Dry clean or or wash by hand in cool water with gentle soap and hang it inside to dry. 

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TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THESE TERMS AND CONDITIONS GOVERN ALL USE OF THE www.wolcottrobes.com WEBSITE, INCLUDING THE PURCHASE OF PRODUCTS THROUGH wolcottrobes.com BY USING wolcottrobes.com, YOU AGREE THAT THESE TERMS AND CONDITIONS TOGETHER WITH THE PRICE AND PURCHASE INFORMATION PROVIDED AT THE TIME OF PRODUCT PURCHASE REPRESENT THE ENTIRE AGREEMENT CONCERNING THE USE OF THE wolcottrobes.com AND THE PURCHASE OF Wolcottrobes.com PRODUCTS, AND THAT THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR PROPOSAL, REPRESENTATION, OR UNDERSTANDING WITH RESPECT TO wolcottrobes.com PRODUCTS.



1. CUSTOMERS. All wolcottrobes.com customers must be at least 18 years old and legally able to agree to these Terms and Conditions.

2. ON-LINE PRIVACY. Wolcottrobes.com takes great pride in having you as a customer and we will ensure your privacy as a customer. Wolcottrobes.com does not sell or exchange names or any other information about our customers with third parties.

If you make an on-line purchase, we do collect information to help improve our on-line shopping systems. We keep all information confidential. We may contact you occasionally to notify you of changes on the site, new products or special promotions. If you do not wish to receive these emails, please contact us via email at info@wolcottrobes.com.

3. CUSTOMER COMMUNICATION.  When you visit wolcottrobes.com or send e-mails to us, you are communicating with us electronically. By doing so you are consenting to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.  

4. ACCOUNT INFORMATION.  By using wolcottrobes.com website, you are responsible for keeping your account and password confidential and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. 

5. THIRD PARTY WEBSITES. Wolcottrobes.com might provide links to websites operated by others. If you use those websites, you will leave wolcottrobes.com. If you decide to visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Wolcottrobes.com makes no warranty or representation regarding any linked website, the information appearing on those websites or any of the products or services described on those websites.

6. INTELLECTUAL PROPERTY. All content included on wolcottrobes.com, such as text, graphics, data, logos, icons, trademarks, and images, is the property of wolcottrobes.com. or its suppliers and is protected by United States and international copyright laws. All content on this site is the exclusive property of wolcottrobes.com and protected by U.S. and international copyright laws. Wolcottrobes.com, or any portion thereof, may not be reproduced, duplicated, copied, sold or exploited for any commercial purpose without express written consent of wolcottrobes.com.

7. DISCLAIMER OF WARRANTIES. This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, wolcottrobes.com  disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Wolcottrobes.com does not represent or warrant that the wolcottrobes.com website will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Wolcottrobes.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

8. LIMITATION OF LIABILITY. Wolcottrobes.com is not liable for any loss or damage relating to wolcottrobes.com or wolcottrobes.com products except for the gross negligence or willful misconduct of Wolcottrobes.com

9. APPLICABLE LAW.  By visiting wolcottrobes.com, you agree that the Terms and Conditions will be interpreted in accordance with the laws of the State of New York. Any action arising out of, or relating to, this agreement may be brought in courts situated in New York, and you consent to those courts jurisdiction.

10. ASSIGNMENT. Wolcottrobes.com may assign its rights and obligations under these Terms and Conditions without your consent. You may not assign any of your rights and obligations under these Terms and Conditions without wolcottrobes.com prior written consent.